We want you to feel good about your order. If something isn't right, we're here to help.

Returns

Unopened, sealed products may be returned within 30 days of delivery for a full refund. For hygiene and safety reasons, opened or used products cannot be returned.

How to start a return

Email hello@shiorra.com with your order number and we'll guide you through it.

Refunds

Once we receive the returned item, refunds are processed to your original payment method within 5–7 business days.